Refund Policy

Right of Withdrawal

Customers in the European Union have the right to withdraw from their purchase within 14 days after receiving the goods, without giving any reason.

To exercise your right of withdrawal, you must contact us within the 14-day period through our Contact page or by email.

Return Conditions

To be eligible for a return, the item must be unused, in the same condition in which it was received, and in its original packaging whenever possible.

Refunds

Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order number and clear photos of the issue.

Non-Returnable Items

Certain items may not be eligible for return for hygiene, safety, or legal reasons. This may include opened personal-care products, used baby products, or other sealed items that are not suitable for return once opened.

Return Shipping

Return shipping costs may be the responsibility of the customer unless the item is damaged, defective, or incorrect.

Questions

If you have any questions about returns or refunds, please contact us through our Contact page.